Job Title: Resolutions Investigator Location: Kingswood, Surrey (Hybrid Working Available) Contract Length: 7 months Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Resolutions Investigator to join our client, Fidelity International. This is a 7-month contract opportunity within the Resolutions team, supporting Fidelity’s commitment to Integrity & Trust by delivering fair, balanced and customer-focused complaint resolution. The Role As a Resolutions Investigator, you will ensure every customer feels heard, valued and treated fairly. You will investigate, resolve and respond to complaints in line with regulatory requirements, delivering clear, reasoned and customer-centric outcomes. This role plays a critical part in protecting customers, identifying business improvements, and upholding regulatory standards including FCA DISP and Consumer Duty requirements. Key Responsibilities * Manage assigned complaint cases in line with business standards and regulatory requirements * Conduct thorough investigations using all available systems, documentation and data * Communicate proactively and empathetically with customers via phone and written correspondence * Deliver well-reasoned, fair and balanced complaint outcomes * Champion Treating Customers Fairly principles and Consumer Duty standards * Iden...