IKEA Norwich is opening as one of our exciting new LADA format Small Stores, designed to complement our omni-channel approach. This new format requires innovative thinking and solutions, creating fantastic opportunities for our team!
We are seeking a Store Leader to oversee both Food and Customer Experience, with experience in large-scale food operations or customer-focused functions.
The role involves:
1. Leading the food team to deliver a taste of Sweden and a positive customer experience, emphasizing our food range's sustainability, healthiness, affordability, and convenience. You will drive operational excellence and ensure a commercial food experience.
2. Leading Customer Services to ensure a smooth shopping journey, maintaining efficiency across the store.
Norwich offers a unique chance to broaden your skills across the entire business. Each store leader will take full responsibility for an area while working in a dynamic, multi-skilled environment.
WHAT WE OFFER
* Start Date: 12th July 2025
* Salary: £30,600 per annum, based on experience and competence
* 39 hours/week, including evenings and alternate weekends
* Flexible working arrangements can be discussed during the interview
WHAT YOU'LL NEED
* Advanced knowledge of food production and safety, with retail or food service experience
* Understanding of customer journey and KPI management
* Experience in cost and budget management, scheduling in a fast-paced environment
* Leadership skills, with the ability to prioritize and organize
* Business-minded with a customer focus, capable of quick decision-making
* Excellent communication and relationship-building skills
* Ability to develop action plans, set expectations, and follow up on goals
* Strong problem-solving and decision-making skills
DAY-TO-DAY RESPONSIBILITIES
* Ensure food operations comply with quality and safety standards
* Manage stock, food quality, and waste reduction
* Contribute to financial results through performance monitoring and improvements
* Maintain quality and presentation of food offerings
* Support daily operations to ensure a positive shopping experience
* Implement global solutions, tools, and safety protocols
* Handle exchanges, returns, and customer complaints professionally
* Develop a skilled team, focusing on talent development and succession planning
* Establish operational standards, KPIs, and compliance within the department
OUR VALUES
We value diversity and welcome candidates from all backgrounds, including those with disabilities. Join us in creating a better everyday life for the many.
RECRUITMENT PROCESS
Please attach an updated CV and cover letter. Shortlisted candidates will have a pre-screening call, followed by an in-person interview for successful applicants. Final employment is contingent on background checks, including a medical questionnaire. For support, contact Janice.chalkley@ingka.ikea.com.
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