Overview of the Role
As the Senior Technology & Automation Engineer in the TechOps & Project Delivery team, you will be required to support the design, implementation, and optimization of our enterprise infrastructure systems. The ideal candidate will possess technical expertise across multiple infrastructure domains including networking, cloud platforms, virtualization, data centre operations, and cybersecurity. A solid understanding of Citrix technologies such as application and desktop virtualisation, session management and load balancing and Citrix cloud management will be key alongside key networking technologies such as Cisco LAN/WAN/WIFI and Palo Alto firewalls
There will be a requirement to help develop, design and drive new initiatives for Nuveen International’s AI and Automation areas to enhance working practices across all business lines.
This role hands-on, serving as a trusted advisor to internal teams and external stakeholders. The individual will work closely with the TIAA infrastructure support teams and report directly to the Nuveen Head of Technical Operations (Project, Delivery and Engineering)
Additionally, this role will serve as a deputy for the Head of Technical Operations when required, covering responsibilities in their absence and providing technical leadership continuity for Nuveen International business.
Responsibilities
Architecture Design & Planning
1. Serve as part of a group of technical authority for all infrastructure-related initiatives, ensuring alignment with organizational goals and IT strategies.
2. Design and implement resilient, scalable, and secure infrastructure solutions across on-premises, hybrid, and cloud environments (e.g., AWS, Azure, GCP) for M&A activities.
3. Participate and lead from a Nuveen International perspective, troubleshooting efforts for complex infrastructure issues and ensure root cause analysis and documentation working with TIAA infrastructure teams
4. Develop and maintain architecture diagrams, runbooks, standards, and documentation for infrastructure systems.
5. Participate in and lead infrastructure assessments, capacity planning, and performance tuning.
6. Contribute to the development of disaster recovery and business continuity strategies.
7. Ensure compliance with industry regulations, corporate policies, and SLAs.
Innovation & Research
8. Stay current with emerging AI technologies and industry trends
9. Experiment with new tools, techniques, and methodologies
10. Contribute to proof-of-concept initiatives and pilot programs
11. Participate in knowledge sharing within the organization and broader community
Stakeholder Collaboration
12. Work closely with business analysts, project managers, and subject matter experts to understand requirements
13. Collaborate with development teams to ensure architectural vision is properly implemented
14. Present technical solutions to both technical and non-technical audiences
15. Facilitate architectural review sessions and decision-making processes
Technical Leadership
16. Drive AI and Automation opportunities for the Nuveen International business where appropriate
17. Provide technical mentorship to fellow TechOps & Delivery team members and act as a consultant to cross-functional project teams.
18. Evaluate emerging technologies and make recommendations on adoption to improve operational efficiency and security.
Risk Assessment & Compliance
19. Collaborate with information security teams to implement best practices, including hardening, patching, and threat mitigation.
20. Ensure solutions comply with Security, regulatory & organisational standards
Qualifications & Experience:
21. Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience).
22. 7+ years of experience in IT infrastructure roles, with at least 3 years in a senior or SME-level capacity.
23. In-depth knowledge of infrastructure technologies such as:
24. Networking (Cisco LAN/WAN, WIFI, Palo Alto firewalls, Infoblox, ZScaler)
25. Citrix Workspace/Thin Client Technology
26. Virtualization (VMware, Hyper-V)
27. Cloud platforms (AWS, Azure, GCP)
28. Storage and backup solutions
29. Operating systems (Windows Server, Linux)
30. Active Directory, EntraID
31. Proven experience with automation and infrastructure-as-code tools (e.g., Terraform, Ansible, PowerShell).
32. Excellent analytical, problem-solving, and communication skills
Preferred but not required:
33. At least one Industry certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Cisco CCNP, VMware VCP, or CompTIA Security+.
34. Experience in regulated industries (e.g., healthcare, finance, government)
35. Familiarity with containerization and orchestration e.g., Docker, Kubernetes)
Related SkillsAccountability, Adaptability, Business Acumen, Cloud Platforms, IT Business Analysis, IT Disaster Recovery, IT Infrastructure, Network Infrastructure, Risk Mitigation
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Company Overview
Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world’s largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy. Visit www.nuveen.com to learn more about us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.