Assistant Club Manager - Pure Padel Nottingham
Location: 1 Iremonger Rd, Nottingham, NG2 3BL
Contract type: Full Time (40 hours a week)
About us:
Pure Padel is a rapidly growing padel club operator dedicated to providing top-tier facilities and an inclusive community for padel players across the UK. We have ambitious plans to build 30 padel clubs over the next five years, making padel accessible to more people and creating vibrant social hubs across the country. As part of our continued growth, we are seeking an experienced Assistant Manager who is passionate about front-of-house hospitality.
The role:
As the Assistant Manager, you will play a key role in supporting the General Manager in the day-to-day operations of the club. You will assist in managing staff, coordinating excellent events, and ensuring the delivery of outstanding customer service. This is an exciting opportunity for an ambitious individual with a passion for sports and hospitality to take the next step in their career.
Key Responsibilities:
Customer Service Excellence:
* Provide excellent customer service, assisting customers with inquiries, bookings, and resolving any issues or concerns promptly and professionally.
Player Experience:
* Help develop strategies to attract and retain customers, fostering a strong sense of community and loyalty.
* Oversee player services, ensuring a positive and welcoming experience for all players and guests.
* Manage and resolve player concerns and complaints in a professional manner.
Operational Support:
* Assist the Club Manager in managing day-to-day operations, including staff supervision, inventory management, and facility maintenance.
Event Coordination:
* Support the planning and execution of events, tournaments, and promotional activities to drive engagement and participation within the padel community.
Food and Beverage Operations:
* Oversee the food & beverage and retail operations, ensuring quality products and services are offered to players and guests.
Retail sales:
* Utilise natural selling ability and interpersonal skills to maximise ancillary revenues within the clubs through effective retail sales strategies and techniques.
Staff Training and Development
* Assist in training new staff members and ensuring all team members adhere to company policies and procedures, maintaining high standards of service.
Health and Safety Compliance:
* Ensure compliance with health and safety regulations, conducting regular inspections and implementing corrective measures as necessary to maintain a safe environment for staff and customers.
Site Maintenance:
* Oversee and coordinate site maintenance activities, including cleaning schedules, refuse, and court care to ensure the club's facilities are well-maintained and presentable at all times.
Qualifications and Skills:
* Previous experience in a customer service or hospitality role, preferably within the sports, leisure or events industry.
* Strong communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders.
* Natural selling talent to upsell and maximise ancillary revenues
* Excellent organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively.
* Knowledge of health and safety regulations, with a commitment to maintaining a safe and welcoming environment for all customers.
* Previous experience in running and coordinating events to ensure smooth execution.
* A passion for sports and a desire to contribute to the growth and success of Pure Padel.
Benefits:
* Competitive salary and opportunities for career advancement within a growing company.
* Heavily discounted food, drink and padel court hire
* Comprehensive training and ongoing support to help you succeed in your role.
* Free on-site parking
* Dynamic and collaborative work environment with a focus on teamwork and professional development.
If you are a proactive and customer-focused individual with a passion for sports and leisure management, we invite you to join the Pure Padel team as an Assistant Manager.
Job Type: Full-time
Benefits:
* Discounted or free food
* Free parking
* On-site parking
* Store discount
Application question(s):
* This role will require you to work any hours from Monday 5.30am-Sunday 11pm. Are you able to work within this timeframe?
Experience:
* Hospitality: 2 years (preferred)
* Management: 2 years (required)
* Sales: 1 year (required)
* Customer service: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person