Salary: £24,500 - 24,500 per year Requirements: Previous experience in a service desk, helpdesk, or customer support role (B2B environment desirable) Strong communication skills, both written and verbal Comfortable working with IT systems, CRM or ticketing tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment Strong problem-solving skills and attention to detail A team-oriented attitude with a willingness to learn and develop technical knowledge Responsibilities: Provide first-line service and technical support to B2B customers via phone, email, and ticketing systems Log, update, and manage support tickets accurately, ensuring all actions are documented Troubleshoot and resolve basic technical and service-related issues, escalating where required Liaise with internal technical teams to ensure timely resolution of customer issues Maintain a high standard of customer service and clear communication throughout the support process Meet agreed service level agreements (SLAs) and performance targets Contribute to knowledge bases and process improvements where appropriate Work collaboratively as part of a large support team to ensure consistent service delivery Technologies: CRM Support More: We are a growing business located in Nottingham, easily accessible by public transport. We are looking to recruit a Service Support Agent to join our large, collaborative support team. This permanent role offers a salary of £24,500 per annum and involves working Monday to Friday, 8:30am to 5:00pm. As part of our team, you will have the opportunity to provide high-quality B2B technical and service support to our business customers. last updated 9 week of 2026