Overview
An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Swindon Site. This is a substantive, full-time post. The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration. Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential. The post holder may be required to cover other sites within the service, so own transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service. The post holder will be required to work 0830 - 1700 with one hour lunch, Monday to Friday.
Responsibilities
* Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary liaise with interpreters and other stakeholders.
* Provide information and advice about dental services and access to NHS dental care for unregistered patients.
* Obtain personal details from the patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle and patient payments. Take responsibility for security of monies.
Qualifications
* Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given. Good IT skills are essential.
* Desirable: ability to work across multiple sites and weekend/bank holiday rotation; own transport.
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