[Holiday Inn Express London - Limehouse]
Holiday Inn Express London - Limehouse, 469-475 The Highway, London (East), London, E1W 3HN
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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF A Front Office Manager at HIE Limehouse
What you'll be doing...
Reporting to the Deputy General Manager, you can expect your working day to include the following.
* Ensure adequate resource planning and effective recruitment of Front Office team members.
* Set and review departmental objectives for the team and provide continuous employee feedback through Team Great Conversations and job chats.
* Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
* Ensure prompt resolution of customer complaints and train the team on Service Recovery.
* Be an Ambassador of the Holiday Inn Express Brand and drive improvement of IHG Core Metrics.
* Ensure Brand Standards compliance, carry out room checks and be actively involved in Quality Evaluations visits.
* Maximise sales through up-selling, using incentives and promotions.
* Ensure awareness and compliance with all Health Safety work practices.
* Assist with the development and achievement of sales targets in line with annual budget.
* Identify, communicate and action all sales leads.
* Ensure support of Charity and Green Initiatives as part of our Giving Something Back Programme.
* Duty Management shifts are an integral part of this role.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Front Office Manager, you will need the following qualities and skills.
You will need to possess exceptional people management skills as well as be responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. You will motivate the team through a positive and engaging culture to deliver exceptional service.
Prior Hotel Front Office experience in a branded high volume environment is essential for this role. IHG backgroud and sound knowledge of Opera PMS are a plus, however full training will be provided.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Discounted hotel room rates for you and your friends & family
* Extra days holiday for your birthday
* Flexible working arrangements
* Pension
* Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
Holiday Inn Express London - Limehouse 469-475 The Highway, London (East), London, E1W 3HN
* Job Ref RBH13850
* Branch Holiday Inn Express London - Limehouse
* Location London (East)
* Salary/Benefits Competitive plus benefits
* Contract type Permanent
* Hours Full Time
* Shift pattern Flexible Hours
* Hours per week 40
* Date posted 18/03/2024
* Closing date 09/05/2024
The modern Holiday Inn Express London - Limehouse lies just outside the City of London and the Congestion Charge zone in the East London district of Limehouse. It's just a short walk to Docklands Light Railway (DLR) links for 20-minute journeys to central London and London - City Airport.
The Holiday Inn Express London - Limehouse's 4 meeting rooms can be tailored to meetings for up to 20 people. You can hop on the DLR train for 5 minutes to Canary Wharf and Bank stations, and get to exhibitions and conferences at ExCel exhibition centre in just 13 minutes. There's wireless Internet throughout the hotel.
Drive just 10 minutes to The O2 arena in Greenwich for live music and entertainment. You can buy a London Travelcard to get to the city's sights.