Service Delivery Manager (IT/MSP)
Cardiff, Wales
£40,000 - £60,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities
Are you a Service Delivery Manager or similar, coming from a background within IT Managed Services, having previous working experience in a Service Delivery Manager role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the industry, rich with over 20 years of history?
Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake?
On offer is the unmissable opportunity for the successful Service Delivery Manager or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years? Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits.
In this role, the successful Service Delivery Manager (SDM) or similar will serve as the primary point of contact for customers, providing technical guidance/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both interdepartmentally as well as with customers to ensure a smooth resolution. Finally, you will be responsible for both team leadership and development.
The ideal Service Delivery Manager or similar will come from a background within IT Managed Services, having previous working experience in a Service Delivery Manager role or a related position. In addition, you will have had prior experience in a customer facing role with the ability to build and maintain customer relationships. On top of this, you will also have a strong understanding of ITSM processes as well as the ITIL framework. Finally, you will have strong organisational, analytical and communicational skills.
The Role:
Primary point of contact for customers
Contract and SLA management
Leading major incident management processesThe Person:
Background within IT Managed Services
Previous working experience in a Service Delivery Manager role or a related position
Prior experience in a customer facing roleKeywords: IT, IT Managed Services, MSP, Service, Delivery, Managed, Service Delivery, Managed Services, Cardiff, Wales
Reference: BBBH23219
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
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