Role
purpose:
1. To work with the Void Surveyors and Allocations Officers to prepare void properties for letting and to lead on tenant viewings in the lettings process, whilst ensuring that the Council meets its statutory requirements.
2. To ensure that property and tenancy records are kept up to date and regularly monitored.
3. To ensure that residents' needs are identified.
4. To liaise with contractors, suppliers, consultants and key stakeholders involved in the void management.
5. To meet and surpass the targets identified as key performance indicators.
6. To ensure the Council meets its statutory requirements with specific regard to building and Health and safety regulations.
Key Responsibilities:
7. To understand, apply and explain housing's policies, procedures and guidelines to tenants and to keep up to date with Tenancy and Housing Benefit procedures.
8. To work with Void Surveyors, Allocations Officers, Housing Officers and the Finance/Rents team to ensure that the void procedures are managed effectively.
9. To liaise closely with the Allocations, Tenancy Management, Home Ownership and Housing Repairs Customer Centre teams to ensure effective channels of communication are maintained.
10. To update OHMS, in real time; using mobile technology, where appropriate.
11. To manage the Council's void work in accordance with housing policies, procedures and guidelines.
12. In liaison with the Voids and Disrepair Manager and Void Surveyor's, implement, draft and disseminate procedures, which are good practice in void management to ensure the service provided is of the highest standard.
13. To empower tenants to enable them to sustain their tenancy.
14. To provide administrative support to the Void Surveyors.
15. To liaise with relevant agencies for vulnerable/elderly tenants, e.g. wardens, social workers, relatives, guarantors, etc.
16. To use properties which may become void in the block that are schedule for demolish in 2-24 months for non-secure tenancies.
17. To initiate and assist in the development of an effective administrative system and maintain up to date records on all aspects of voids in the Regeneration Area
Knowledge, skills & experience:
18. Demonstrate an understanding of the key aspects of performance required from the Voids Team.
19. Able to devise and monitor rotas and work schedules for a team.
20. To be able to promote properties during viewing to ensure earliest lettings
21. Excellent organisational skills - able to maintain full up to date records; able to monitor and rectify contract compliance; able to ensure allocations kept fully informed of progress of works.
22. Able to understand, manipulate and report on statistical data.
23. Excellent communication skills face to face, on the telephone and in writing.
24. Vehicle and clean driving licence.
25. Excellent ICT skills, including the effective use of mobile technology and associated work systems and processes.
26. Good knowledge of Microsoft office suite.
27. Excellent time management skills.
28. Knowledge of Natfed /SORs or similar
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.