Title: Operations Manager Type: Permanent Hours: Full Time (Monday Friday 9am 5pm) Salary: £32,000 - £40,000 depending on experience Details: An exciting opportunity exists for a suitably experienced and motivated Operations Manager to join our client based near Inverness. This is an extremely varied and rewarding role, operating within a busy and vibrant sector. Job Description: Ensuring the smooth running of the hospitality and accommodation enterprise. Administration of bookings and invoicing of these operations and events. Involvement in retail opportunities and other events. Contribute to future business plans and take forward projects. Line Manager responsibility for hospitality and accommodation staff. Liaising directly with clients, operating with excellent, professional communication skills, both oral and written. Close liaison between a range of colleagues, clients and external contacts. Building and maintaining close working relationships. Maintenance of the Bookings Database which must be kept up to date at all times. Day-to-day management and administration including initial authorising of purchase invoices for payment and issuing sales invoices to clients. Overseeing ordering products and services. Oversight of the accommodation portfolio, planning and overseeing housekeeping arrangements and annual deep cleaning. Oversight of maintenance as required. Scheduling staff rotas. Organising special and seasonal events and promotions; preparing press releases. Liaising with local operators, agents, and media. Managing staff training requirements. Attending routine business and budget meetings with senior members of the team. Development, management and delivery of budgets. Developing use of e-tourism platforms including websites. Arranging and implementing marketing plans including relevant advertising. Writing and presenting reports to senior team members. Product development. Providing a range of information on local resources and facilities. Attendance at meetings and courses as required. Person Specification: Previous experience in a similar level role as General/Operations Manager. Strong administrative skills. Experience of managing and motivating a team including staff training and development. Excellent customer service skills and the ability to build and maintain relationships with a wide range of clients. Be adaptable to change in the overall business to include diversifications. Attention to detail is essential together with an ability to anticipate and resolve problems in order that clients are provided with a first class, well organised service at all times. Experience of the rural economy/landed estate sector would be an advantage. Ability to drive is essential as some time is required away from the office.