For any questions regarding the role or to arrange an informal visit, please contact Amy Benton, Booking Team Manager, via email at amy.benton@nhs.net.
About The Role
We are looking for friendly, outgoing individuals with experience working in a busy, demanding environment and within customer service. You will enjoy working as part of a team and have experience communicating and collaborating with a multi-disciplinary team.
Previous NHS knowledge and experience in managing waiting lists are desirable, as you will have significant direct telephone contact with patients and face-to-face contact with a wide range of internal and external staff to support waiting list management at MYHT.
Excellent multi-tasking and organisational skills are essential, with an up-to-date knowledge of current NHS Access targets being desirable.
The role requires flexibility, with the post holder working 5 days over 7, between 08:00 and 20:00, including evenings and weekends.
Main duties
Our Centralised Waiting List Office Clerks manage waiting lists within specialties across the Trust, ensuring compliance with Government Access Standards, NHS Constitution, and Trust policies, to optimise theatre and procedure session usage.
They exercise initiative and independent judgment to book patients based on clinical needs, complexity, and case mix, working in a demanding environment with sensitive information daily.
Our teams act as a communication link between patients and their elective hospital admissions.
You will be responsible for decision-making to ensure an effective, organised, and high-quality patient-centered clerical service.
Key Requirements
* Be a point of contact liaising with patients, relatives, carers, medical staff, GPs, nursing staff, surgical teams, and support services to plan and manage admissions, via face-to-face, telephone, written, or electronic communication.
* Support patients who may face barriers due to cultural, language, physical, mental, or age-related needs, using tact and persuasion to negotiate suitable appointment dates.
* Communicate sensitive or unpleasant news empathetically to patients, relatives, or carers, providing reassurance during distressing discussions.
Please see the attached Job Description for the Person Specification, which details the essential criteria for the role.
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work across hospitals, community settings, and patients’ homes in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritize our staff and values to deliver excellent patient care. Our team is friendly, passionate, and innovative, always seeking improvements.
We support work-life balance and promote diversity and inclusion. Our staff networks provide safe spaces to share ideas and concerns, increasing awareness of equality, diversity, and inclusion. We especially encourage applications from the LGBTQ+ community, ethnic minorities, and individuals with disabilities or neurodivergence, as they are underrepresented.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We recognize the use of AI in applications. While helpful, AI cannot fully capture your skills, knowledge, and experience. Personalize your application to improve your chances. Disclose any AI use on your application, as our screening process is thorough.
Our Benefits
* Access to NHS pension plan
* 27 days holiday plus bank holidays, increasing with service
* Employee health and wellbeing services
* Benefits such as onsite nurseries, childcare salary sacrifice, cycle scheme, electronics scheme, car lease, and more
* Support for carers, flexible working, and staff networks
* Opportunities for career progression, training, and development
Skilled Worker Sponsorship
Learn more about skilled worker and health and care visas on our website.
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