Overview
As a reception & locker room assistant here for our Oxford Street store, your role will be to greet our team members and visitors alike, processing them on to their destination. You can be expected to direct them to the correct place, contact their appointment host, arrange the correct access via our systems and perform other reception duties as outlined below. The reception duties will also include our Duke Street reception which is for our Senior Leadership Team and selected other functions. The locker room host role is crucial, we provide a world class service for our customers and we expect nothing less than this for our team members, with 5,000 lockers controlled via our access control system, dry cleaning, bag storage, exceptional team member grooming facilities and a drying room this area will be vibrant and bustling. This role encompasses both aspects of the team and visitor entrance and will be fundamental in our operation of the store.
Reception
* Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
* Directs visitors as necessary by maintaining team member and department directories
* Assists building security by following procedures, issuing visitor / team member badges
* Use of telecommunication system
* Maintains safe and clean reception area by complying with procedures, rules, and regulations
* Arranging building access in advance for large groups such as inductions and departmental meetings
Locker Room
* Directing team members around a 1.3 million sq. ft. building accurately and efficiently
* Managing the overflow and oversized baggage drop location
* Maintains safe and clean reception area by complying with procedures, rules, and regulations
* Controlling and managing our state of the art locker system controlled via access control cards
* Walking the area to meet and greet team members and to be a point of contact for any team members for advice, directions and staff welfare related issues
* Ensuring staff member facilities are maintained to a high standard (locker room, staff grooming facilities and bag drop) all defects and issues to be reported to the property helpdesk
A Bit About You
* Trained in administrative and clerical procedures
* Knowledge of customer service principles and practices
* Good working knowledge and understanding of computer systems specifically MS Office suite software
* Prior training on telephony systems (Avaya, Cisco etc)
* Previous experience in reception or concierge service essential
* Luxury retail knowledge advantageous
* Experienced in dealing with multiple stakeholder levels from team members to senior leaders
* Highly organised
* Personable and friendly
* Great verbal communication
* Easily able to multi-task and prioritise
* Ability to successfully handle pressure
* Customer focused
Selfridges
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