Overview
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are recruiting for a Customer Quality Engineer to join our growing Quality team based at our Bishops Cleeve site. This role will move across to our Tewkesbury site later in 2026.
Ontic is a community of innovators who foster a culture where talent thrives, ideas flourish, and careers are built. We are committed to excellence, continually improving and adapting to remain at the forefront of our industry.
Responsibilities
* Act as the primary quality focal point for assigned customers, building trusted relationships and leading structured performance reviews
* Plan, coordinate and host customer quality audits and surveillance activities
* Ensure compliance with Continuing Airworthiness regulations, Part-145 requirements, customer contracts and the MOE / Integrated Management System
* Provide independent quality oversight across assigned product lines or programmes
* Lead and support investigations into non-conformances, escapes, customer returns and audit findings
* Drive robust root cause analysis and corrective action (8D, 5 Whys, etc.)
* Support occurrence reporting, safety investigations and Safety Management System (SMS) activities
* Analyse defect trends and KPI data to drive continuous improvement
* Escalate quality or airworthiness risks appropriately to senior leadership
About You
We’re looking for a quality professional who combines strong regulatory knowledge with confident stakeholder engagement.
You Will Ideally Have
* Knowledge of UK CAA / EASA Part-145 regulations and Continuing Airworthiness requirements
* Experience within aerospace quality or a highly regulated aviation environment (3–5+ years)
* Experience supporting regulatory or customer audits
* A background in customer-facing quality roles
* Practical application of root cause analysis methodologies
* Strong analytical capability, with confidence presenting KPI data and influencing operational teams
* A degree in Engineering, Quality or a related discipline (or equivalent experience)
Experience within a Part-145 maintenance organisation, internal auditor qualification, or Lean / Six Sigma training would be advantageous.
Benefits
At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, with a culture of recognition and empowerment and benefits that support work/life balance.
* Up to 29 days annual leave plus Bank Holidays
* 10 hours paid volunteering time
* Annual goal share bonus scheme for all employees
* 24/7 Employee Assistance Program (EAP)
* Discounts and offers from a range of retailers
Best place to work
We are more than the sum of our parts. We’ve been recognised internally and externally for being so:
* We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback
* 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic
We are a fast-paced business with ambitious growth plans; if you are dedicated, enthusiastic and always seeking ways to improve, you\'ll enjoy a career with us!
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