Customer Care Supervisor
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Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday Friday
Salary: Excellent salary based on experience
Benefits:
A friendly working environment with a great team to work with
A variety of company benefits
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you.
Key Responsibilities:
Supervising the members of the customer care team to ensure that daily tasks are achieved
Assigning workloads as required to ensure the KPIs are met
Reporting to our customers on the progress of their customer care accounts on a weekly basis
Assisting with booking appointments with customers in occupied properties
Coordinating with our Service Engineers to attend appointments
Raising delivery notes and invoices
Updating information on to our systems for feedback to the principle contractors
Dealing with incoming calls and email enquiries in a professional and friendly manner
Taking information from the SAPs system and updating jobs on our and the principal contractors system
Managing your own workload as well as working with the team to ensure the workload is covered
Overseeing the completion of invoicing in the department
Person Specification:
Previous experience in a customer care or administrative role is essential
Experience within the new build industry would be an advantage
You must be very organised with good attention to detail
You will be a personable and adaptable individual
Strong interpersonal and communication skills via email and telephone
Able to work well within a team as well as independently
Good time management
Excellent computer skills including Excel, Sage experience would be an advantage however training will be given
Be able to handle multiple tasks in a fast paced environment
Be able to meet deadlines
Be able to delegate work effectively
Be able to support other team members to ensure tasks are complete in a timely, efficient and accurate manner
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