Join to apply for the Network Analyst role at Compass Group UK & Ireland.
As part of the world’s largest contract caterer, Compass Group UK&I operates in various industries, providing food and facilities management services. The Business Solutions team designs, builds, and tests enterprise applications to support business objectives.
We’re looking for a Network Analyst to support and manage the IT infrastructure, ensuring it aligns with business goals and strategic plans.
Main Duties
1. Maintain, operate, and support the infrastructure services to the defined standards and IT strategic objectives.
2. Deliver operational issues, enhancement requests, and project support within specified timeframes, budgets, and SLAs.
3. Design, implement, and support new network provisions, and support existing infrastructure.
4. Proactively support and enhance LAN, WAN, and WLAN infrastructure.
5. Represent the Network Services Team during client bid and design processes.
Service Line Responsibilities
* Network Design Documentation
* Cisco Meraki Management
* Switch Configuration & Management
* Network Monitoring & Alerting
* Wireless & Routing Management
* Firewall Configuration & Management
* MPLS Support
* Support Calls
Key Responsibilities
1. Act as an escalation point for faults, including out-of-hours support.
2. Maintain documentation and support for infrastructure components.
3. Identify service improvement opportunities and work on plans.
4. Ensure compliance with incident, change, and problem management standards.
5. Coordinate support with vendors and support teams.
6. Drive continual service improvement and process compliance.
7. Maintain hardware/software inventories and configuration items.
8. Develop performance reports and ensure high customer service standards.
9. Support IT disaster recovery testing.
10. Ensure adherence to security, quality, and safety standards.
11. Support IT audits.
Qualifications & Skills
* High IT technical competence
* Customer-focused with proactive communication skills
* Effective problem-solving and fault-finding skills
* Flexible, deadline-driven, and detail-oriented
* Team player with minimal supervision
* Results-driven with a positive attitude
* Innovative mindset for automation and value addition
Experience
* LAN/WAN setup and troubleshooting
* Fortinet Firewalls
* Meraki SD-WAN & Wireless
* Core Routing
* Network switches and protocols (DHCP, DNS, TCP/IP)
* Public cloud services
Benefits
We offer a comprehensive benefits package including pension, career development, healthcare, discounts, rewards, wellness programs, and more.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Food and Beverage Services
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