Are you passionate about using data to drive meaningful change? As a Performance Analyst, you'll play a key role in enhancing customer experience across our Delivery Operations by providing insightful, actionable analysis. You'll dig deep into complex data sets, conduct root cause investigations, and deliver performance insights that empower our Field Team to take focused, impactful action. Joining a collaborative team, you'll work across a wide variety of operational metrics - turning data into improvements that shape the way we deliver every day.This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!Interested? Take a look below to understand what you'll be doing as Performance Analyst:
* Creating, maintaining, and optimising reports and dashboards in Power BI and Excel to support the final mile operation
* Analysing data to drive informed decision making among stakeholders, ensuring insights are actionable and impactful
* Developing new reports and data visualisations based on business needs to support performance tracking and improvement
* Working alongside stakeholders to ensure insights lead to meaningful action plans, monitoring their effectiveness and driving continuous improvement
* Contributing to the design and implementation of performance strategies by leveraging data to support successful rollouts across the delivery organisation
Proficiency in SQL for data management and analysis is essential
* Proficient in IT and Microsoft Office Suite, with advanced Excel expertise, including formulas, pivot tables, calculated fields, Power Query, Macros, and VBA
* Strong experience with Power BI, including creating dashboards and reports
* Proven experience in analytical roles, managing large volumes of data effectively
* Storytelling ability, simplifying complex data into clear, compelling narratives
* Data-driven mindset, capable of identifying trends, patterns, and key insights to drive informed decision-making
* Meticulous attention to detail, managing high volumes of information and competing priorities without compromising accuracy
At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensuring that every person at Evri is valued for who they are and what they bring to our business.We are Evri. Where everyone is welcome.We're excited for the future. Let's deliver it together.Every parcel, every person, every place - every delivery made for you.Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth.Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our
team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Evri