Job Summary
We are seeking a dedicated Engineering Service Assistant to support the Service Coordinator in overseeing and organising work for Customers, ensuring they receive a high-quality service and contributing to all processes running smoothly.
This role requires attention to detail, excellent communication skills and the ability to manage multiple tasks at once. Ideal for a person used to various levels of machine servicing and with a practical parts and services delivery mindset.
Key Responsibilities:
* Service reception support: assist the Service Coordinator with all service-related enquiries via IT and telephone.
* Support Service Coordinator: assist the Service Coordinator with the planning and implementation of services for Customers.
* Customer interaction: assist as a point of contact for clients, addressing enquiries and ensuring their needs are met promptly.
* Data entry and documentation: maintain accurate records of Customer services, service schedules and updates in the system. Ensure all documentation complies with company policies.
* Monitor service schedules: track and assist with the coordination of service appointments, ensuring that services are delivered on time and to the Customer's satisfaction.
* Communication: communicate with internal teams and external service providers to ensure seamless service delivery.
* Problem solving: help resolve any issues or concerns that arise during service delivery and escalate as needed.
* Reporting and updates: assist with preparing service reports, client progress updates and other administrative duties as needed.
* Administrative support: provide general administrative support, including scheduling meetings, maintaining files and managing correspondence.
Requirements:
* Strong organizational and multitasking skills;
* Customer focussed and results driven, following up as necessary to ensure task completion and Customer satisfaction - team player with a Customer first mentality;
* Excellent communication (both verbal and written) and interpersonal skills;
* Ability to work effectively in a fast-paced environment;
* Proficiency in Microsoft Office and IT literate;
* Previous experience in Customer service or administrative services support preferred;
* Familiarity with engineering services with the ability to understand the various levels of machine service;
* Practical engineering background with a parts and services mindset.
R.E.P. Air Services is an equal opportunities employer.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
* Company pension
* On-site parking
Work authorisation:
* United Kingdom (required)
Work Location: In person