We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like-minded enthusiasts with the best clothing, footwear, and equipment across the world.
Role Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes to ensure continuous store growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and continuous development. Build a motivated and high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick and well-informed decisions, identifying and responding to operational and commercial opportunities.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers into making purchases using the latest visual merchandising techniques. Ensure merchandise displays are attractive and align with brand guidelines.
7. Ensure teams deliver the highest level of in-store service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses to stay within budget.
12. Ensure the store complies with health and safety regulations.
Role Objectives and KPIs
1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs, including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Achieve employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.
Skills and Experience
1. Previous management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail, with a good understanding of the latest trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.
Benefits
We offer our employees some fantastic benefits, including:
* Quarterly discretionary bonus schemes
* 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts through our online benefits platform (TELUS Health)
* Access to digital health and well-being services
* Health cash plans
* Internal development courses and professional growth opportunities
* Apprenticeships and accredited qualifications (England only)
* Company Sick Pay
* Health Care Cover
* Discounted gym memberships at JD Gyms
* Life Assurance
* Colleague networks and support initiatives
* Volunteer opportunities via JD Foundation
* Employer engagement forums
* Incremental holiday allowance
Due to high application volumes, the review process may take time. If you don't hear within two weeks, your application was likely unsuccessful. Selected candidates will be contacted for an initial meeting, followed by interviews with the hiring manager. Thank you for your interest.
#J-18808-Ljbffr