Overview
The Customer Experience Leader role is driven by a desire to continuously improve the customers\' experience. This important role places you at the heart of our business in our customer dining areas, welcoming customers into the restaurant and using your initiative to create \"feel-good moments\" during their visit. You will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
Responsibilities
* Welcome customers into the restaurant and help create \"feel-good moments\" during their visit.
* Collaborate with the restaurant management team to suggest improvements to the customer service experience.
* Be proactive in using your training and skills to deliver high-quality service.
* Support ongoing wellbeing resources and maintain a positive, high-energy environment.
* Support recruitment processes as part of the candidate journey where applicable.
Eligibility and Documents
Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.
Interview Process
The interview is an absolutely vital part of our hiring process. It evaluates values and attitudes and allows candidates to show why they are the right fit for the job. The interview may include examples of teamwork and how you have contributed to a team\'s success. We hire for qualities and potential, rather than qualifications.
What to Expect Working at McDonald\'s
Our employees tend to stay with us due to a fun, sociable, and flexible workplace with opportunities to progress. McDonald\'s UK has been around for over 50 years and is recognised as a leading employer with award-winning learning, nationally-recognised qualifications, comprehensive benefits, and a clear career path. Our values are Serve, Inclusion, Integrity, Community and Family, and we are committed to a safe, respectful, and inclusive workplace.
Benefits and Pay
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands and more. If you work overnights (midnight to 5am), you\'ll earn extra pay. All team members, including hourly-paid workers, earn above the national minimum wage. We offer holiday and sick pay and employee discounts at over 1,600 retailers.
Interview Availability
If you are unable to make any interview slots, you can use Olivia to help rearrange a suitable date. Olivia is a virtual assistant designed to help streamline parts of the recruitment experience, answer common questions, guide candidates through application steps, arrange interviews and provide timely updates. However, Olivia cannot make hiring decisions.
Additional Notes
McDonald\'s promotes its employees and supports internal progression. The company highlights that many leaders started as crew members. McDonald\'s is committed to sustainability and responsible business practices.
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