At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients.
Key Responsibilities
Technical
1. Handle a caseload of SCT litigated claims.
2. Work with the Technical Manager to continuously improve best practice.
3. Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.
4. Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
5. To support and develop the technical expertise of the teams, including development of pre litigated handlers, handlers issuing claims and / or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.
6. Actively mentor and coach these individuals with a view to ex...