Position
The Client Advisor is a professional figure in the sales of luxury goods and puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. He/she cooperates with the team in order to reach the qualitative and quantitative goals set in his/her department and in the store. The client advisor represents the Company with clients.
Job responsibilities
The Client Advisor operates in the store, with the aim of achieving the highest customer satisfaction. He/she cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level.
Sales
1. Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”)
2. Provides and maintains a high level of customer service
3. Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
4. Takes part in the store and department meeting
5. Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
6. Constantly maintains a tidy working place according to the Company guidelines
Client Management and CRM
7. Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
8. Manages claims with the supervisor support
9. Turns every touch point with customers into a positive situations, always promoting Brand image
10. Communicates to the Management the collected information regarding clients
11. Executes the follow up of clients’ requests
Product
12. Participates to all the product presentations (of all the product categories) done in the store
13. Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
14. Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
Visual
15. Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
16. Displays the products according to the established procedures
Stock
17. Is always updated on the store stock in order to optimize sales
18. Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses
19. Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
20. Swiftly points out to his supervisor if something is missing
Profile
21. Relevant work experience as Client Advisor in a luxury boutique
22. Aligned with the Brand identity and detail oriented
23. Passion and high motivation for Loro Piana products and Brand
24. Excellent interpersonal, teamworking and problem solving skills
25. Good stress management, flexibility and adaptability
26. Fluent English, both spoken and written; other languages are a plus