This Onsite Staffing Manager role is part of a new Center of Excellence dedicated to the successful onsite execution of Gartner's must-attend conferences. The position involves establishing baseline staffing requirements for each event and ensuring a thoughtful and consistent approach to training and execution on-site.
Key Responsibilities
* Work closely as a liaison between Gartner Conferences and external staffing agencies to staff and support at all on‑site conferences.
* Ensure staff levels meet the overall needs and baseline requirements of the conferences service model, delivering best‑in‑class service to all attendees.
* Implement a robust training process for both external agency and onsite Gartner staff to drive an improved attendee experience.
* Design the overall staffing strategy for each onsite conference, reviewing property needs and agenda to build a robust staffing model.
* Manage monthly budget updates as part of the forecast process for all agency and freelancer spend.
* Create future year budgets, considering efficiencies or potential savings while providing an accurate forecast.
* Set up and run pre‑event calls between Conference Logistics and the agency to review onsite requirements per conference.
* Manage external agency relationships to maximize value, including quarterly feedback sessions and event‑specific feedback as needed.
* Provide on‑site support at larger destination conferences and symposia, overseeing onsite logistics, quality control of agency staff, and general feedback and improvements for the future.
* Analyze on‑site feedback from internal team and attendee scores to identify trends and improvement areas, working with the onsite staffing team to drive improvements year over year.
* Become an internal expert in the Intrivium scheduling App, providing ongoing support to the Conference Logistics team.
* Manage all Intrivium tasks: monitor shift consistency, evaluate shift creation, ensure adherence to Onsite Staffing Playbook, meet deadlines, conduct utilization and review meetings, recommend adjustments, prepare and send shifts, and provide training.
* Participate in weekly vendor management calls to give feedback and suggest process improvements for Intrivium.
Qualifications
* Bachelor’s Degree preferred.
* 4+ years of experience in project management, staffing coordination, or a related field.
* Strong organizational and communication skills.
* Proven experience managing agency and vendor partners.
* Proven people‑management experience.
* Strong interpersonal and relationship‑building skills, especially with senior‑level professionals and agency partners.
* Creative, innovative and strategic thinker with strong attention to detail.
* Strong financial management skills.
* Proficient in using staffing tools and technology.
* Willingness to travel approximately 10% to attend Gartner conferences and manage onsite staffing operations.
What do we offer?
Gartner offers world‑class benefits, highly competitive compensation, and disproportionate rewards for top performers.
Equal Employment Opportunity
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by calling Human Resources at +1 (203) 964‑0096 or by emailing ApplicantAccommodations@gartner.com.
Job Requisition ID: 109674
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