Description Front Office Supervisor First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. What you’ll do Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges Confirm reservations and cancellations, running daily reports on the number of arrivals and departures Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis Support with training, coaching and developing the Front Office team in order to support associate development and engagement The full job description for the position will be discussed at interview What we’re looking for A warm, people-oriented demeanour A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability Experience in a similar role Knowledge of Opera PMS would be an advantage Perks you deserve Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important Meals - Tasty and Varied Meals in our Associate Dining Facility Uniform & dry-cleaning service Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide Holidays - 20 days holiday plus 8 Bank Holidays increasing with service Pay - Annual Performance Related Pay Review Health - Cycle to work scheme Pension & Life Assurance Flexibility – do you need flexibility in your life, talk to us as we know worklife balance is important Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service Develop and Grow - Comprehensive Training and Development programs Career - career progression opportunities are endless as the 1 leader in hospitality worldwide Celebrate - Awards and Recognition Celebrations Events - Monthly Calendar of Associate Focused & Fun Events With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you! If this sounds like the perfect role for you apply online or email john.greenhalgh@deltahotels.com Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.