Our client based in Hayes is looking for Operations Team Leader to join their Pharma Team.
You will be supervising a team of 4 (2 export, 2 'warehousing & pick/pack distribution')
Salary £38K-40k Depending on Experience.
As an ILS Operations Team Leader you'll manage, coach and drive performance to achieve KPIs and a high level of customer service within a specialized team. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level.
Key Activities:
* Supporting and coordinating in the movement (via air, road, sea or courier - export) of pharma product & other goods required within the medical industry.
* Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.
* Adhere to Customs Compliance procedures and documentation.
* Manage and Build Customer Relationships.
* Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.
* Liaise directly with Transport & Warehouse teams on shipment planning and coordination.
* Liaise directly with overseas offices on shipment planning and coordination.
* Maintain mandatory milestones and remarks through CargoWise (internal system).
* Use CargoWise to create, manage and maintain shipments.
* Support the measurement of Key Performance Indicators & ensure Job Files are fully and accurately completed reflecting all commercially relevant information and services provided.
* Manage allocated customers against agreed SOPs.
* Update internal complaints tools with all required inputs including root cause and solution.
* Engage and grow all people in area of responsibility through the implementation of Active Leadership.
* Identifying and supporting key areas of added value to the customer.
* Contribute to the First Choice continuous improvement program.
* Participate & lead Weekly Team briefing sessions.
* Complete all statutory and mandatory training.
* Manage Compliance procedures and documentation.
* Any other duties as required.
Skills and Experience:
* Knowledge of Freight Forwarding industry: Exports & related processes.
* Two or more years' experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred).
* Experience of HMRC procedures (knowledge of CDS).
* Proven Exports experience with a good knowledge of Customer Service, processes and systems.
* A proven ability to identify and meet customer service needs in a professional and friendly manner.
* Ability to lead and motive a team to achieve KPI's.
* Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
* Results driven and good attention to details.
* Good written and spoken English and excellent telephone and e-mail skills.
* Good ability to learn new computer systems.
* Able to prioritise and perform under pressure.