Job Overview
Job role: Telco Support Specialist
Location: Gateshead
Working Pattern: Monday to Friday (37.5 hours per week) – 4 days in Office
Contract: Permanent
Job Summary: The Telco Support Specialist will be responsible for providing expert-level technical support for complex end‑user IT hardware, including desktops, laptops, printers and other peripherals.
What We're Looking For
* Essential: Ideally hands‑on experience with equipment from mail‑room, printing and scanning technologies – applications will be considered from those with an interest in technology and proven desire to learn.
* Preferred: In‑depth technical knowledge of End‑User IT hardware, including Desktop, Laptop and Printers, as well as other IT peripherals.
* Confident in analysing hardware faults and using critical thinking skills to troubleshoot issues.
* Able to evidence problem‑solving skills to quickly diagnose and resolve hardware issues.
* Full UK driving licence.
What You'll Be Doing
* Diagnose and repair end‑user IT hardware break‑fix at client locations.
* Provide installation and configuration of end‑user devices.
* Develop and maintain manufacturer accreditation to support end‑user devices both in and out of manufacturer warranty.
* Manage boot stock spares suitable for the supported technology, ensuring used items are recorded and replenished in adequate timeframes.
* Maintain accurate records of repairs, upgrades and maintenance tasks using Capita Service Management Toolsets.
Additional Skills
* Strong attention to detail when dealing with complex computer systems.
* Ability to adapt and learn quickly.
* Customer‑focused and committed to providing excellent service.
* Strong collaboration and communication skills.
* Strong customer‑facing skills.
What's in it for you
You're part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
#J-18808-Ljbffr