Do you want to work for a company that cares about your work-life balance and offers hybrid working? We are working with a Contact Centre in Leeds who are looking for Customer Service Advisors to join their digital customer service team.
New members that join the team can expect full training from day one and a fantastic development programme, as well as a basic salary of up to £24,500 and a competitive benefits package.
As a Customer Service Advisor, you will have the opportunity to spend up to 50% of your time working remotely, with the remaining time spent in an award-winning contact centre in Morley which has been thoughtfully designed with collaborative working spaces, free on-site parking, shower facilities and changing rooms, and places to relax with pool and football tables.
What’s in it for you:
* Rewarding pension scheme (The company will double match your personal contributions up to 8%)
* MediCash healthcare scheme
* Life assurance
* Employee Assistance Programme
* Free healthy food and drinks
* 26 days holiday, extra day per year of service (maximum 4)
* Holiday buy scheme- up to 5 days
* Family leave
* Hybrid working model, 50% at home
* Access to Calm premium
* Flu vaccinations onsite
* Wellbeing fortnights
* Cycle to work scheme
* Bonus sacrifice
* Season ticket loan for travel
* Opportunity to work overseas after probation, up to 5 days on two separate occasions
What the role involves:
* Dealing with customer queries and questions, taking inbound calls and sometimes outbound
* Ensuring calls are handled in compliance with the company's internal processes and regulatory requirements
* Promoting digital service options to customers, making sure they feel secure online and they understand the benefits
* Handling customer complaints, resolving problems where possible or escalating others
The ideal candidate will have:
* Strong attention to detail
* Having empathy for others in difficult situations
* Strong communication and listening skills
* Keeping calm under pressure and having a positive attitude
* Experience in a customer-focused job
If you are interested in this rewarding Customer Service Advisor role, click apply now and a member of our team will be in touch!