Position Description:
CGI is shaping customer-centric digital experiences that deliver real business value at scale. As a Senior Product Designer, you will play a pivotal role in driving CX strategy and design excellence across complex digital ecosystems. Working as part of an extended leadership team, you will influence direction, quality, and outcomes across a defined area of the customer experience. At CGI, you are trusted to lead with confidence, encouraged to think creatively, and supported by a collaborative culture that enables you to develop people, elevate design maturity, and create meaningful impact for clients and users alike.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, with a minimum of one day per week onsite.
Your future duties and responsibilities:
In this role, you will lead a multi-disciplinary design tribe aligned to a specific area of the customer experience, setting clear design direction and ensuring high-quality outcomes. You will influence product and business strategy through strong design leadership, working closely with senior stakeholders and cross-functional teams to balance customer, commercial, and technical needs.
You will also take ownership of people leadership on the client account, supporting the development, performance, and wellbeing of embedded CGI designers. With the backing of a collaborative environment, you will help grow design capability, embed best practice, and drive consistent, user-centred delivery.
Key responsibilities include:
Lead & Shape: Own design vision, direction, and quality for a defined CX area
Influence & Align: Guide product and business decisions through design leadership
Collaborate & Integrate: Work with product, engineering, delivery, and data teams
Manage & Develop: Provide client-side line management for embedded CGI designers
Represent & Advocate: Act as a senior design voice within the client environment
Required qualifications to be successful in this role:
You will bring strong leadership experience within complex digital environments, with the confidence to influence senior stakeholders and lead designers in client-facing roles. You are collaborative, adaptable, and motivated to deliver outcomes that balance user needs with business goals.
Essential experience and skills:
Proven experience leading design within large, complex delivery programmes
Strong stakeholder management and influencing skills at senior levels
Experience working in cross-functional, full-stack teams
Background in managing and developing designers within client environments
Ability to set direction while maintaining high standards of delivery
#LI-LH
Skills:
1. Client Management
2. Leadership