Digital Product Manager - Mobile Banking Transformation
Robert Half is supporting Protiviti Consulting on a major global transformation programme, redesigning and consolidating contact centre customer journeys into the mobile banking app to increase adoption and improve customer experience.
This is a hands-on Digital Product Manager role, reporting at a global level and working with cross-market teams. You'll own the end-to-end design and delivery of mobile banking product features that bring customer service and support journeys directly into the app across multiple regions.
Contract Assignment Details:
* Location: London (Hybrid 1-2 days per week) OR Hong Kong (Hybrid)
* Duration: Initial 3-6 months (with potential extension)
* Day Rate: £400 p/day PAYE PLUS 12.07% holiday pay accrued (employer's NI & tax deducted at source - no umbrella company fees)
* Start Date: Subject to Protiviti onboarding and technology setup (approx. 2 weeks turnaround)
Role Responsibilities:
* Own and deliver digital product features within the mobile banking app.
* Redesign and integrate contact centre journeys (support requests, service enquiries, issue resolution) into the app.
* Define product roadmaps and manage the full lifecycle from requirements through to launch.
* Collaborate with UX, technology, and operations teams to simplify customer journeys and drive adoption.
* Partner with regional stakeholders across multiple markets to ensure localisation and adoption.
* Track KPIs and usage data to demonstrate customer experience improvements.
Experience Needed:
* Proven Digital Product Management experience in mobile banking or large-scale consumer apps.
* Strong understanding of customer journey design and app-based service delivery.
* Ability to manage stakeholders and deliver in complex, multi-market environments.
* Familiarity with contact centre operations and digital channel transformation preferred.
* Nice to have: conversational banking / chatbot experience (particularly relevant for India-based pod roles).
Important Note: Associates will undergo comprehensive financial and criminal background checks, which may take up to two weeks to complete.
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