Global Ticketing Advisor - Virgin Atlantic Holidays - Crawley, West Sussex Job details Salary: £27,986 plus excellent benefits including staff travel flights Hours: 37.5 per week (Mon - Fri 0900 - 1700 and some weekends) Location: Hybrid. 2-3 days a week at the VHQ, Crawley, West Sussex Contract: Permanent, Full Time Closing Date: Sunday 18th May 2025 In a nutshell Ready to take your career to new heights? Join our Virgin Atlantic Holidays' Global Ticketing Services (GTS) team in Crawley! We're looking for a Global Ticketing Services Advisor, who thrives in a fast-paced environment and is passionate about delivering seamless travel experiences. In this role, you'll be the backbone of our ticketing operations, ensuring that flight tickets are issued and re-issued efficiently while mastering queue management with precision. You'll also be a key player in driving cost discipline and ensuring airline-specific issuing guidance is met. Beyond the day-to-day, you'll lead the charge in improving ticketing functions across Virgin Atlantic Holidays' GDS platforms (Amadeus & our in-house system, TravelBox). Whether it's managing queues, staying ahead of IATA regulations, adapting to airline policy updates, or refining internal systems, you'll be instrumental in keeping us at the forefront of travel innovation. As a trusted advisor, you'll provide specialist guidance and unwavering support to our customer-facing and back-office teams, making sure they have the insights needed to deliver exceptional service! Day to day Some more of your key responsibilities will be: Ensure the accurate and timely issuance and reissuance of flight tickets, while effectively managing all ticketing queues in accordance with airline-specific issuing guidelines and cost discipline requirements Provide consistent, specialist guidance and support via email to various customer-facing and back-office teams, ensuring clarity and adherence to established protocols Process and prioritise assigned queues, focusing on Passenger Name Records (PNRs) with urgent time constraints. This includes managing PNRs with same-day ticketing deadlines, identifying and resolving duplicate bookings, and actioning itinerary modifications as necessary Collaborate with the Groups Team to facilitate ticketing for group bookings based on email instructions Ensure the correct application of fares, taxes, and passenger-type classifications Execute post-ticketing adjustments, including modifications to travel dates and passenger names, applying relevant fees as required About you This is an exciting opportunity to work in a multifaceted and agile environment, where we will support and develop you along the way! Are you a self-motivated individual with the ability to multi-task and take accountability? In addition to the above, we'd like for our successful candidate to have the following: Strong ability to actively listen and interpret information accurately, applying logical and factual analysis Excellent verbal and written communication skills, ensuring clarity and professionalism in all interactions Proficiency in TravelBox, Amadeus or similar reservation management systems, with a strong understanding of operational processes Familiarity with Global Distribution Systems (Amadeus/AIR4) is advantageous, but not essential Effective team player with a collaborative approach to achieving business goals and objectives Strong planning and organisational skills to manage priorities efficiently Ability to apply persuasion and influence to support decision-making and problem resolution Skilled in identifying and resolving problems effectively, ensuring seamless operations Comprehensive knowledge of the Customer Centre and Virgin Atlantic Holidays (VAH) policies and procedures If the above sounds like you, then we'd love you to hear from you! If successful, interviews will be planned from 26th to 29th May at our VHQ headquarters in Crawley, West Sussex with a start date of mid-July 2025. Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. Our recipe for leadership At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more?