Team Leader - Customer Service & Sales Location: Northampton Hours: 37.5 hours per week (Monday - Friday 9:00 - 17:30, 1 Saturday in 4: 9:00 - 13:00) Salary: £28,000 - £34,000 Quarterly Bonus (OTE approx. 10%) The Role We are looking for an experienced Team Leader to join a busy and supportive operational team. This is a fantastic opportunity to lead, coach, and develop telephone-based customer service and sales teams. You will be responsible for managing daily work allocation, team administration, and performance reporting. Using your experience, you will provide hands-on leadership, ensuring all customer interactions are handled efficiently and to the highest standard. You will also support your team through regular feedback and coaching to drive success and meet targets. Full product and system training will be provided, so previous insurance experience is not essential. About You We are seeking someone who is: Confident, positive, and highly organised Experienced in managing customer service or sales teams A natural leader with a coaching mindset Hands-on and willing to support the team to achieve KPIs Patient, empathetic, and excellent at building rapport We welcome candidates from all industries who are enthusiastic, people-focused, and committed to developing others. Key Skills Team leadership experience in customer service or sales Excellent communication and interpersonal skills Flexible, proactive, and able to multitask Commitment to quality, integrity, and performance Coaching and mentoring abilities The Package Competitive salary: £28,000 - £34,000 (dependent on experience) Quarterly bonus scheme (approx. 10% OTE) 25 days holiday plus bank holidays, rising to 30 days with service An additional day off for your birthday Permanent, full-time contract If you're passionate about leading and developing high-performing teams and enjoy delivering excellent service to customers, this is the perfect role for you. Customer Service Team Leader, Sales Team Leader, Operations Team Leader, Contact Centre Team Leader, Call Centre Supervisor, Customer Support Manager, Service Team Lead, Sales Operations Supervisor Impact Recruitment are a recruitment agency working on behalf of our clients.