* Are you friendly, caring and passionate about making a difference in your local community?
* Do you thrive in a dynamic, supportive, and team-oriented environment, where no two days are the same?
* Would you like to take on a casual role which will allow you to work around your other commitments?
Look no further! We have a fantastic opportunity join our OneCall service on a casual basis here at Stockton-on-Tees Borough Council.
As a OneCall Officer, you will deliver 24-hour emergency response services to ensure the safety and well-being of our clients. You’ll work with a diverse range of clients, providing meaningful, hands-on care that makes a real difference to the lives of our most vulnerable residents, allowing them to maintain independent living in their own homes.
Any potential team member will have the drive and determination to do the very best for the residents that we serve in Stockton-on-Tees.
No two days are the same within OneCall, you could be office-based dealing with OneCall’s clients via our call handling platform one day, responding to clients in their own homes following a fall the next, or visiting clients’ homes to update their profiles, all rewarding in their own way. This diverse role will suit those who are compassionate and supportive whilst also being both resourceful and efficient in their approach to the role. OneCall provide a car for use during your shift plus lifting equipment, PPE & full uniform.
The roles on offer are on a casual basis, primarily to cover sickness, annual leave and periods of high workload, allowing you to work as and when needed by the service around your other commitments. This will include day and night-time shift work, working 12-hour shifts and covering a 24-hour period of service delivery with the majority of shifts being allocated in advance.
Whilst experience in social care is desirable, we are looking for individuals who are personable, flexible, have excellent communication skills and a genuine desire to support our clients. As you will be conducting visits across the borough, you will also hold a valid driving licence and due to the nature of the role, will undergo safeguarding checks including an Enhanced DBS check.
Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the Personal Statement on the application form, as this information is used to select candidates for interview.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued, and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
• A competitive salary
• Access to a number of other employee benefits including learning & development opportunities, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:
https://www.stockton.gov.uk/careers
If you would like an informal discussion about the post, please contact Shaun Taylor Registered Manager for OneCall on 01642 524000 or email onecall@stockton.gov.uk.
Guidance for applicants
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.
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