Job Description
Property Manager/Administrator – Hemel Hempstead
* Annual Salary: £26325 FTE Salary - Pro-rata £21,060 (£13.50 p/hour)
* Location: Hemel Hempstead
* Job Type: Full-time/Part-time (Mon-Fri, 9am-3pm, 6 hours p/day)
Join our client, a leading provider of independent living accommodation for the over-55s, as a ‘House Manager’. This role is based in Hemel Hempstead and offers a unique opportunity to manage onsite operations and resources with a focus on delivering exceptional customer service.
Day-to-day of the role:
* Maintain a clean and welcoming environment for all residents and guests.
* Ensure that Standard Operating Procedures are followed to ensure consistent service delivery in line with the relevant legal framework.
* Use the correct and appropriate PPE issued to you.
* Keep a daily diary recording all significant events on site and dealings with residents, such as emergencies, disputes, and maintenance work.
* Ensure efficient and appropriate communication is maintained with residents and deal efficiently and effectively with all resident enquiries.
* Encourage the formation of a Social Committee and promote a community atmosphere.
* Meet with prospective new residents and introduce them to the scheme and services provided.
* Ensure that the emergency call system is kept fully operational and monitor this system during working hours.
* Be observant and vigilant regarding the welfare of residents, including irregular activity or absence.
* Visually inspect the building daily and ensure the security of the development.
* Manage contractors working on site and ensure work is carried out safely and to a high standard.
* Manage the Guest Room Service, water testing, and weekly Fire Panel testing in accordance with standard operating procedures.
Required Skills & Qualifications:
* Resilience and enthusiasm with a professional and courteous demeanour.
* Experience of working with the over-55s client group in independent living would be a benefit but not essential.
* Proficiency in IT skills with readiness to enhance these skills.
* Ability to work on own initiative as well as part of a team.
* Preparedness to develop skills on a professional level through initial and ongoing training provided by the company.
* Effective communication skills with an assertive and professional approach when dealing with contractors, staff, or residents onsite.
Benefits:
* Professional development and training.
* Supportive team environment.
* Access to the resources of the wider Group.
To apply for this House Manager position, please submit your CV