Petersgate Medical Centre is a friendly, forward thinking, well established training practice in North Doncaster.
An exciting opportunity has arisen for us to diversify and develop our reception team with the introduction of a Receptionist/ Care Navigators. The position is for 25 hours a week over 3-4 days.
The role of Care Navigator is developmental in nature and will continue to evolve. Successful applicants will need to be able to demonstrate flexibility and adaptability to working in a dynamic environment. This is a non-clinical role acting as a bridge between the clinical, administrative, community and local voluntary care services with the aim of providing the patient and their carers an optimal health experience.
The role of care navigator is pivotal is supporting a self-management approach to care ensuring that the patient and their carers are at the centre and an active part of shared decision making.
We are passionate about training and feel we provide a nurturing environment for team members to become integrated into this as well.
Main duties of the job
The post requires you to be flexible, responding to varying demands and changing circumstances. Communication, team work, motivated hard work ethic and enthusiastic are essential qualities to succeed in this role. Previous experience in a healthcare reception office is desirable, however full training will be given. Flexibility to cover additional hours for holidays and sickness are essential.
About us
We are an enthusiastic, friendly and supportive team with around 9300 patients. The health and well-being of our patients is of the upmost importance to all our team and we strive to offer exceptional care.
Training Practice 2 Trainers (including local GP training scheme programme director) and 1 Associate Trainer/F2 trainer currently 9 trainees
Currently 4 Partners, 2 Practice Nurses and 5 HCAs
Job responsibilities
JOB TITLE: Care Navigator
DEPARTMENT: Reception
Reports to: Practice Manager
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
* To have a thorough knowledge of all Practice procedures
* To work in accordance of written protocols
* Scan relevant documents in to patient records
Reception
* Receiving patients consulting with members of Practice team, directing to self arrival where appropriate.
* Promote services to patients i.e online registration, patient partner, texting.
Appointments
* Process appointment requests for appointments from patients by telephone and in person.
* Deal with visits requests
Telephone
* Answer all calls promptly using the practice script.
* Deal with queries as per the practices protocols.
Other Tasks
* Ensure building security is maintained.
* Any other tasks allocated by Senior Administrators/Practice Manager
Confidentiality:
* In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relationto their health and other matters.They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
* In the performance of the duties outlined inthis job description, the post-holder may have access to confidentialinformation relating to patients and their carers, practice staff andother healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information from any source is to be regardedas strictly confidential
* Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice mayonly be divulged to authorised persons in accordance with the practicepolicies and procedures relating to confidentiality and the protection ofpersonal and sensitive data
Health &safety:
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice health & safetypolicy, the practice health & safety manual, and the practice infectioncontrol policy and published procedures. This will include:
* Using personal security systems within theworkplace according to practice guidelines
* Identifying the risks involved in workactivities and undertaking such activities in a way that manages thoserisks
* Making effective use of training to updateknowledge and skills
* Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
* Activelyreporting of health and safety hazards and infection hazards immediatelywhen recognised
* Keeping ownwork areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scopeof the job holders role
* Undertakingperiodic infection control training (minimum annually)
Equality and diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation
* Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in amanner that is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, with such training to include:
* Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork
Quality:
Thepost-holder will strive to maintain quality within the practice, and will:
* Alert otherteam members to issues of quality and risk
* Assess ownperformance and take accountability for own actions, either directly orunder supervision
* Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
* Workeffectively with individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources
Communication:
The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognizepeoples needs for alternative methods of communication and respondaccordingly
Person Specification
Qualifications
* Good educational background.
* A-C grade or equivalent in English
Experience
* Able to work under pressure
* Work as a member of the team
* Willingness to learn
* Hard Working
* Experience working with System One clinical system
* Experience working in a Primary Care Setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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