PHMG Greater Manchester, England, United Kingdom
2 weeks ago Be among the first 25 applicants
The Role:
In this pivotal role, you’ll manage the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.
What you’d be doing:
* Liaising with our North American clients daily via telephone and email
* Provide a world-class Sales service to maximise any opportunities to retain existing business.
* Implementing business strategy and service values to meet client retention targets.
* Managing a customer support database on a day-to-day basis
* Liaising with key internal departments to maintain strong communication channels.
* Gaining a high level of knowledge of our products to maximize effectiveness in client retention
* Correctly identifying issues in the Sales process through effective questioning
About PHMG:PHMG is the world’s leading audio branding agency, creating impactful audio solutions for global clients like Adidas, Coca-Cola and Dermalogica. With over 37,000 clients across 50+ countries, we help brands make powerful connections through sound.
* Free PureGym membership after three months
* Extra leave for your birthday and other key life events
* 23+ holidays, increasing with service + 2 volunteer days off annually
* Cycle to work scheme
* Enhanced parental leave
* Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)
Join us and shape the future of audio branding.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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