Summary
We’re looking for an ambitious, enthusiastic individual with a good attention for detail to join our Business Support teams within Children’s Services. You’ll combine work-based training along with achieving an Intermediate (Level 2) qualification in Customer Service.
Wage
£14,566 a year
Your salary will go up to National Minimum Wage if you are aged 19+ when you start the 2nd year of your apprenticeship.
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm.
37 hours a week
Start date
Monday 1 September 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role you’ll contribute to the work of Children’s Services and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments- which means no evening or weekend study is required!
You will work towards being able to undertake the range of duties listed below:
* Provide admin and clerical assistance
* To assist with the input of data for a variety of purposes
* Maintain and retrieve information as requested
* Monitor and action group email mailbox
* Send out group emails and texts adhering to our data protection policy
* Assist with stationery and equipment orders as requested
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
* County Hall, Walton Street, Aylesbury, HP20 1UD
* Council Offices, Queen Victoria Road, High Wycombe, HP11 1BB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BUCKINGHAMSHIRE COUNCIL
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments.
Your training will be a via a blended learning approach, with face-to-face visits in your workplace, on-line group workshops on a monthly basis, and hands on training within the workplace providing you with all you require to be successful. You will be given one day a week to complete your training.
The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes:
* Knowing your customers
* Providing a positive customer experience
* Meeting regulations and legislation
* Systems and resources
* Working with your customers/customer insights
* Dealing with customer conflict and challenge
Requirements
Essential qualifications
GCSE in:
* English (grade A*-G/9-1 or equivalent)
* Maths (grade A*-G / 9-1 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Administrative skills
* Analytical skills
Other requirements
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023).