Digital Merchandising Operations Manager – Hybrid (London, Corby, or Manchester) – Fixed Term (12 months). RS Group seeks a commercially minded, data‑driven professional to lead digital merchandising operations across the business.
What you'll be doing:
* Develop and implement processes to support digital merchandising across supplier, category, and wider business teams, ensuring efficient collaboration and consistent execution to drive revenue growth.
* Foster an insight‑driven culture with continuous improvement programs, test and learn initiatives, and solutions that measurably improve digital metrics.
* Ensure clear communication with Commercial and Marketing teams, supporting planning activities and integrating digital merchandising priorities across the business.
* Work with Marketing and SEO teams to maintain relevant, optimised, and engaging content that drives traffic, conversions, and customer engagement.
* Monitor competitor activity, promotional trends and customer experience metrics, ensuring insights inform team strategy and performance.
* Coach and develop the digital merchandising team to deliver best‑practice approaches aligned with the broader digital strategy; set clear targets and maintain consistent reporting.
* Shape the digital product roadmap, proactively identifying opportunities to enhance user experience and customer engagement.
* Build strong relationships internally and externally to influence processes, enhance best practices, and secure alignment across commercial and marketing functions.
About you:
You are a commercially minded, data‑driven professional with a strong track record in digital merchandising, either in B2B or B2C environments. You thrive in dynamic, fast‑paced settings, are confident making decisions under pressure, and combine advanced analytical skills with creative thinking to translate data into actionable insights that drive commercial growth. You are a natural influencer and leader, able to engage senior stakeholders, build strong relationships, and inspire your team to adopt a digital‑first mindset. You bring both technical expertise in digital tools and metrics and a strategic vision to shape the digital merchandising function.
What you'll need:
* Extensive experience in a B2B or B2C Digital Merchandising role.
* Advanced proficiency using tools such as Adobe Analytics, BrightEdge, and Google Trends, with the ability to communicate insights to suppliers and stakeholders.
* Advanced knowledge of Digital Merchandising KPIs, levers, and systems to drive performance.
* Comprehensive understanding of the digital landscape and the broader B2B and B2C environments.
* Exceptional communication skills, with experience presenting data and insights.
* Experience with content management systems.
* Proactively identifies and addresses issues and opportunities to improve UX and CX.
* Ability to shape the digital product roadmap to ensure optimised CX.
* High quality actions based on data and insight underpin success; solid experience using Adobe Analytics, BrightEdge, and Google Trends.
* Confident decision maker with the aptitude for sound commercial judgement, prioritisation, and effective navigation of fast‑changing scenarios.
Behavioural Skills:
* Proven track record of delivering results and taking ownership of outcomes at a senior level.
* Strong customer focus in all aspects of the role.
* Continuous improvement mindset.
* Potential for future executive management and leadership positions.
* High skill in influencing senior‑level stakeholders and adapting to diverse cultures and priorities.
* Ability to secure support and sign‑off of strategic proposals across multiple functions.
* Expedient relationship building with agencies, suppliers and senior management.
* Independently prioritises workload and manages tasks effectively.
* Hybrid role with a preference for three days in person at the Corby office.
* Passionate and enthusiastic about e‑commerce, with 3–5 years of relevant experience.
* Engages teams and commercial functions to drive a digital mindset shift across the organisation.
* Works closely with Product & Supply Chain, Marketing, Digital Product and CX/UX teams.
* Preferable experience with performance marketing teams and understanding of SEO principles.
* Builds strong relationships with strategic suppliers and senior digital colleagues.
* Confidence and gravitas to represent the function at key commercial and marketing forums.
* High levels of tenacity and resilience to drive greater awareness of the external digital environment and instil a digital mindset.
Benefits:
* Annual performance bonus.
* Enhanced maternity and paternity leave.
* Private healthcare.
* Family‑friendly policies including health condition support, neurodiversity support, fertility and menopause support, and LGBTQ+ inclusive coverage.
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