Job Ref: KGH10758
Branch: Holiday Inn Birmingham M6 J7
Location: Holiday Inn Birmingham M6 J7, Birmingham
Salary/Benefits: £12.21 per hour
Contract type: Fixed Term
Hours: Part Time
Shift pattern: 06:00 - 02:00
Posted date: 02/10/2025
Closing date: 18/10/2025
The role
This is a fixed term role, ending on 31st December.
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.
Guest Service Assistant (Cristmas Casual) duties include:
* serving guests across the bar, restaurant and banqueting areas throughout the festive season
* setting up for festive events, with a high level of attention to detail
* supporting other areas of guest service, such as breakfast and front office, as required
* supporting your hotel in achieving all brand and company metrics and objectives
* building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
* ensuring all repeat guests, priority members and VIP's receive recognition and appreciation
* following SOPs to ensure consistent hospitality for all guests
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Food Beverage Host, Banquet Host, Event Staff, Christmas Temp
This role reports directly to the Guest Service Manager
Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
* Discounted food and beverage while you stay in our hotels
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you'll bring to the team
While experience in a fast-paced, customer facing role would be an advantage, we're keen to hear from anyone with a passion for people and delivering outstanding customer service.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today
The Holiday Inn Birmingham M6 J7 recently undergone a 1-Million-pound facelist to its public area and brand new meeting and events suite with its very own private terrace, private entrance as well as a private bar and refreshment area. Having 17 fantastic meeting rooms, all of which air conditioned with WiFi. We are surrounded by 7 acres of green belt land with 170 standard ensuite bedrooms and 20 executive bedrooms. Our new open lobby area incorporates a Startbucks lounge and dining areas in a modern and relaxed atmosphere. Our You Fit health and leisure centre offers a fully equipped gym, dance studio, 15 metre indoor swimming pool, steam room, sauna and whirlpool. Getting to us couldnt be easier as we are located just off the M6 motorway at junction 7 with convenient bus route and 250 car parking spaces should you drive.