Job Title
Associate Claims Examiner
Location
Remote; optional hybrid working from Chatham/London.
Type
Permanent, full‑time (37.5 hours per week).
Company
Velonetic, joint venture between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. The company operates in the London market and processes over £101bn premium and claims transactions.
Eligibility
The individual must reside in the UK and have right to work in the UK.
Job Overview
As an Associate Claims Examiner, you will work as part of a team under the direction of a Team Manager, performing standard technical checks and processes related to risk being processed to meet market SLAs for turnaround and quality.
Responsibilities
* Conduct technical checks on insurance documentation to ensure accuracy and identify discrepancies or errors.
* Use IT‑based systems to support the technical process, with supervision or referral where applicable.
* Liaise with customers and brokers to resolve queries and issues related to the work being processed.
* Own and manage your own workload.
* Input details into the database to initiate settlements or updates.
* Complete accurate reporting associated with the work being processed.
* Support and contribute to innovation and process improvement projects.
* Review and validate insurance documentation.
Qualifications
* Strong numeracy, verbal, and literacy skills.
* Computer literate with working knowledge of Outlook and MS Office.
* High level of accuracy with attention to detail.
* Strong organisational, personal, and time‑management skills.
* Ability to work independently and as part of a team.
* Excellent customer‑service skills.
* Strong negotiating and influencing skills.
* Positive attitude and natural curiosity for identifying improvements.
Training and Development
Coaching and structured induction, job training, mentoring, and support for sponsored professional qualifications.
Benefits
Competitive remuneration package with flexible benefits, including options to adjust annual leave, private medical benefit, dental, and travel insurance. Access to a discount store for gift cards, holidays, restaurants, activities, and groceries.
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