Job summary An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft. The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification. You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage. Main duties of the job To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust. Working Pattern Week 1 07.30 - 15.30, Friday 08.00- 18.00, Week 2 Monday 07.30 - 15.30, Sunday 15.00 -22.00 About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you. Date posted 22 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum, pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number 436-7122102 Job locations Northcroft 190 Reservoir Road Birmingham B23 6DW Job description Job responsibilities For further information about the main responsibilities please view the attached jobdescription and person specification. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. Job description Job responsibilities For further information about the main responsibilities please view the attached jobdescription and person specification. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. Person Specification Essential Essential Previous Training in Reception/Switchboard role Familiarity with Microsoft Office software packages, Word, Excel and Outlook Experience of working in a busy reception area. Desirable English to GCSE Grade C, or equivalent. RiO trained Experience of working in a Mental Health environment/Healthcare setting. Person Specification Essential Essential Previous Training in Reception/Switchboard role Familiarity with Microsoft Office software packages, Word, Excel and Outlook Experience of working in a busy reception area. Desirable English to GCSE Grade C, or equivalent. RiO trained Experience of working in a Mental Health environment/Healthcare setting. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust Address Northcroft 190 Reservoir Road Birmingham B23 6DW Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)