Job Details
Sales & Customer Service Coordinator (Maternity Cover)
Closing Date for Applicants:
Thursday 9th April 2026
Location: Corby, Northamptonshire
Salary: £28,000 – £32,000 depending on experience
Contract: Initially maternity cover (with strong potential to become permanent)
Holiday: 32 days including bank holidays
Working pattern: Full-time, office-based
About Racesafe
Racesafe is a British brand trusted by riders worldwide for body protection and apparel. With over 50 years of expertise and a reputation for innovation, we design and manufacture market‑leading equestrian safety products used across many disciplines.
From our headquarters in Corby, Northamptonshire, we supply retailers and riders around the world with premium protective equipment designed to deliver the highest levels of comfort, flexibility and safety.
The Role
The Sales & Customer Coordinator is a central role within the business and will be the first point of contact for our trade and wholesale customers. You will manage incoming enquiries, process orders, coordinate shipping and work closely with our sales, marketing and production teams to ensure customers receive outstanding service.
This role is initially offered as maternity cover, however there is strong potential for the position to become permanent for the right candidate.
Key Responsibilities
Customer & Sales Support
1. Acting as the first point of contact for trade and wholesale customer enquiries by phone and email
2. Processing and managing sales orders received via phone, email and online channels
3. Answering product enquiries, sizing questions and order queries
4. Providing order confirmations, delivery updates and customer support
5. Maintaining strong relationships with retailers and trade partners
Order Processing & Administration
6. Creating and managing invoices and sales documentation
7. Coordinating dispatch and shipping of orders
8. Monitoring backorders and communicating delivery timelines
9. Maintaining customer records and order information within internal systems
10. Supporting general administrative tasks within the office
Internal Coordination
11. Liaising with production and warehouse teams to ensure efficient order fulfilment
12. Supporting sales representatives with customer enquiries and order management
13. Acting as a key link between sales, office administration and production teams
Additional Responsibilities
14. Supporting the team at trade shows and events where required
15. Assisting with product research and administrative projects
16. Helping with marketing content and supporting marketing activities when needed
The Candidate
We are looking for someone who is organised, enthusiastic and enjoys working in a customer-facing role within a small, dynamic team.
Essential Skills & Experience
17. Previous experience in a customer service, sales administration or office support role
18. Excellent communication skills, both written and verbal
19. Strong organisational skills and attention to detail
20. Ability to manage multiple tasks and priorities
21. Confident using computer systems and adapting to internal software
22. A positive and proactive attitude with a willingness to go the extra mile
Desirable Experience
23. Knowledge or experience within the equestrian industry
24. Experience working with wholesale or trade customers
25. Interest in equestrian sport
What We Offer
26. Competitive salary based on experience
27. 32 days holiday including bank holidays
28. Opportunity to work within a growing British equestrian brand
29. A varied role within a friendly and collaborative team
30. Opportunities to attend equestrian events and trade shows
Location
This is a full-time office-based role at our Corby headquarters. Applicants must be within reasonable commuting distance.