Call Centre Administrator – Hertford | £26,000 + Review After 6 Months
We are seeking a confident Call Centre Administrator to join a friendly, family-run business based in Hertford. This company provides nationwide plumbing, heating and drainage engineer call-out services, and you’ll play a vital role in supporting customers from the first phone call through to job completion.
If you have experience as a Call Centre Administrator, Call Handler, Customer Service Administrator, Customer Service Advisor or Contact Centre Agent, we would love to hear from you.
The Role
As a Call Centre Administrator, you will handle inbound customer calls, understand the issue, and arrange an engineer to attend. You will manage the customer journey end-to-end, following clear processes and delivering an excellent service every time.
Key responsibilities include:
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Taking inbound calls and identifying customer requirements
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Scheduling and allocating engineers to jobs
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Preparing and sending quotes and final invoices
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Taking payments over the phone
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Providing clear communication and customer updates throughout
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Working to procedures to ensure smooth service delivery
You will work 5 shifts per week, including one weekend day. Shifts are 9 hours and start between 8am – 11am, and optional overtime is available.
What You Need
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Strong customer service and communication skills
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Confident and professional telephone manner
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Ability to work in a fast-paced, phone-based environment
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Organised, able to multitask and follow processes
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Previous call centre or customer service experience is preferred (full training provided)
Benefits
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£26,000 per year + salary review after 6 months
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Full training and ongoing support
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Friendly, supportive working culture
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Office-based in Hertford Town Centre
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20 days holiday + Christmas shutdown
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Workplace pension
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Overtime available
Apply Today
If you’re looking for a rewarding, customer-focused role in a busy and supportive team, we’d love to hear from you.
Submit your CV Or call Giovanna on (phone number removed)