Shift Pattern: Day & Night (4 days on - 4 days off - 4 nights on)
Shift Time: 7am - 7pm & 7pm - 7am
Location: E16
Closest Station: Custom House or Pontoon Dock
Duties & Responsibilities
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Always maintain a safe environment for all people in the estate, including a constant Security presence.
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Meeting and Greeting all residents, guests and clients around the estate.
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Communicate with Concierge and assist with smooth running of the site.
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Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
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Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.
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Maintain a safe environment for all people in the estate at all times.
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Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
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As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.
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Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions.
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Provide support and shift cover for Valet and Concierge functions when necessary.
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Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.
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Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately.
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Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
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Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
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Ensure that all firefighting apparatus is accounted for and maintained.
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Correct reporting of any cleaning or maintenance issues around the Estate.
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All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.
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Liaise with Valet staff to inform of any vehicles that may need parking in the car park.
CCTV
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Ensure compliance with Data Protection Act.
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Monitor CCTV cameras pro-actively, to detect any security related incidents.
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Only permit authorised personnel into FCC/Control Room, using log in/out form.
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Report any accidents and record in the accident book as appropriate.
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Maintain confidentiality at all times concerning the residents and business of the Ballymore Properties and Personnel.
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Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary.
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Ensure all relevant correspondence is forwarded without delay to the Manager’s office.
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Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
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Help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Estates Team.
Skills, Experience & Qualifications
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SIA Licence (Desirable)
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Previous experience in a similar Security position (Desirable)
*Ballymore Operate as an Equal Opportunities Employer