The Colleague Experience Group (CEG) is the Amex Human Resources function responsible for global colleague benefits and programs, including career growth, learning, rewards, recruitment, labor relations, and support. CEG’s vision is to provide the best colleague experience every day to fuel growth and ensure all Team Amex members have the resources and support they need to deliver their best.
Manager, Colleague Strategic Partner (CSP)
The Manager, CSP partners with the Enterprise Technology Services business unit to execute the vision of delivering a great colleague experience, growing top talent, and developing new ways of working to unlock enterprise value. The role supports leaders and their teams on talent, performance, and change efforts that enable groups to reach strategic business goals and plays a leading role in a transforming organization.
Responsibilities
* Act as a key strategic thought partner to business leaders, providing high impact consultation and solutions using a practical and data‑driven approach.
* Engage actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained to enable business priorities.
* Build and drive a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.
* Set and hold a high bar for performance by defining high/low performance and holding leaders accountable to managing their talent against high standards, with a focus on compliance.
* Understand and improve the moments that matter in colleagues’ careers.
* Design products, processes, and tools informed by colleague data and insights. Co‑create with business leaders and CEG colleagues to ensure solutions meet business needs.
Qualifications
* Ability to build strong relationships and collaborate with senior leadership and business partners across CEG.
* Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.
* Business acumen: understand our business strategy, plans, and the impact of internal and external factors.
* Experience in HR Business Partner disciplines including consulting, coaching, talent, recruitment, performance, leadership, and change management.
* Ability to coach, influence leadership, and navigate difficult conversations.
* Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
* Knowledge of multiple HR disciplines, including labor relations, talent management, recruitment, organizational effectiveness, compensation, and leadership development.
* A global mindset and experience with large, complex client groups across geographies.
* Deep understanding of our business and talent across the enterprise.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for this position.
About The Team
* Competitive base salaries
* Bonus incentives
* Support for financial‑well‑being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business needs
* Generous paid parental leave policies (depending on location)
* Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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