As the Team Manager for 2nd Charge Mortgage Case Managers, you will play a pivotal role in leading and optimizing the performance of our team. We are seeking a qualified and experienced professional with a deep understanding of the second charge mortgage market and underwriting processes.
Salary £40k basic + bonus including car allowence.
Key Responsibilities:
Team Leadership:
* Manage and lead a team of 2nd Charge Mortgage Case Managers.
* Conduct regular 1-to-1 meetings, providing guidance, support, and performance feedback.
* Motivate and inspire the team to exceed performance target
Reporting and Analysis:
* Generate comprehensive Management Information (MI) reports, including pipeline cases, completions, and volume projections.
* Proactively monitor and manage pipeline cases throughout the end-to-end process.
Quality Assurance:
* Ensure adherence to file quality standards in compliance with regulatory requirements.
* Review underwriting decline decisions, exploring and challenging all available options.
Process Excellence:
* Drive continuous improvement in business operations and efficiency.
* Plan and implement innovative processes and strategies to enhance team productivity.
Training and Development:
* Effectively manage team members, providing continuous training and development.
* Foster an environment of continuous learning to ensure optimal team efficiency.
Performance Recognition:
Conduct regular team meetings to recognize achievements, review targets, and discuss workloads.
Requirements:
* Essential: Management Experience
* Extensive experience in the second charge mortgage market and underwriting processes.
* Strong leadership and motivational skills.
* Excellent communication and interpersonal skills.
* Proven ability to analyze and present statistical data.
* Capacity to drive performance and implement process improvements.
* Proactive problem-solving and decision-making skills.
If you would like to work for a broker that will really value you, enable you to grow and be rewarded for all your hard work then look no further