Job Title
Membership Manager, CHM
Position Details
* Contract Type: Permanent, Full-time
* Location: Head Office, High Wycombe (hybrid working available)
* Salary: Circa £32,500 (Services SE 4)
* Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
* Closing Date: 3rd November 2025 (early applications may be reviewed as received)
Key Responsibilities
* Lead the membership services team to deliver excellent service, ensuring a high‑quality experience for all members and stakeholders.
* Implement acquisition and retention strategies to grow membership and maximise engagement.
* Oversee the day‑to‑day operations of the membership journey, from onboarding and renewals to reactivation campaigns.
* Work collaboratively across teams to enhance member engagement through volunteering, mentoring, advocacy, and fundraising.
* Track and analyse member behaviour and key performance indicators to identify opportunities for continuous improvement.
* Ensure compliance with GDPR and maintain accurate, consistent communication across all member touchpoints.
About You
* Proven experience in delivering excellent service, ideally within a membership or customer engagement role.
* Strong leadership skills with the ability to motivate and develop a team.
* Excellent verbal and written communication, with strong analytical and project management abilities.
* A proactive approach, able to manage multiple priorities and deliver projects on time and within budget.
* Sound understanding of GDPR and data management practices.
About the Organisation
Our client is a charity dedicated to helping people live without gluten. For over 50 years, the organisation has supported those with coeliac disease and other gluten‑related conditions, campaigning for better food access, funding medical research, and providing trusted community support.
How to Apply
Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down).
No agencies please.
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