Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're leading that change by putting people first. We aim to provide exciting, engaging, and entertaining experiences at your fingertips. We're pushing boundaries through innovation, technology, and talented people like you. When you join Entain, it's your game—let's win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be a vital part of the Entain family, delivering top customer service and maintaining high standards daily. In our lively Ladbrokes & Coral betting shops, no two days are the same. You'll contribute to a team that wins together and prioritizes our customers' satisfaction.
Reporting to the Shop Manager, you will be part of the shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on various sports and events.
4. Process customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Handle customer complaints with empathy and problem-solving skills.
7. Work towards set targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working patterns
This role requires availability from Monday to Friday, 5 pm to 10 pm, and Saturday and Sunday, 8 am to 10 pm, including weekends and bank holidays. Your weekly rota will total approximately 17 hours, comprising a mix of long opening and closing shifts and shorter evening shifts, varying weekly. As a key holder, you will be responsible for opening and closing the shop. We value work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 or over to work in our betting shops.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Capable of handling challenging situations calmly and professionally.
We offer recognition and prizes for outstanding performance. Join a talented, inclusive, and supportive community where everyone is celebrated for their individuality. If you need adjustments or accommodations during the recruitment process, please contact us.
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At Entain, we are committed to creating a diverse, equitable, and inclusive future. We value and respect all individuals and ensure our hiring practices are ethical and compliant with local laws.
Additional Information
What we offer
* Optional overtime, subject to availability.
* Pension Scheme and ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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