As a Communications Specialist, the role involves maintaining and supporting the Health Community's voice and data network infrastructure, ensuring seamless operation and reliability. This includes handling business-as-usual activities such as resolving service desk requests, performing planned maintenance and upgrades, and addressing complex technical faults that may impact service delivery.
The role requires active participation in project work to implement new systems and technologies, improve existing infrastructure, and plan for future capacity and functionality improvements. A key responsibility is to identify and resolve complex technical challenges that directly affect the delivery of patient care, ensuring that clinicians and staff have the best possible support from IT services.
* Assist in supporting the voice and data networks for the South Devon Health Community, where the HIS has responsibility for providing these services
* Good understanding of the TCP/IP network protocol and network addressing issues, including those specific to the NHS.
* Good knowledge of firewall technology and understanding of managing a secure IT environment.
* Assists with ensuring the voice and data communications networks perform to agreed service levels
* Assists in diagnosing networking faults, providing solutions and escalating to senior technical personnel or external suppliers where appropriate
* Assists in ensuring maximum availability of Network & Telephony services to users involving out of hours work where necessary.
* Take part in the out of hours on call rota to ensure availability of services 24x7x365
* Assists in managing the access control and operation of the secure gateway to the NHS network and the Internet, as defined by IT Security Policy.
* Ensures quality documentation for areas of responsibility
* Provides prompt resolution of problems and responds to emergency call-outs
* Ensures data network cabinets are routinely cleaned and inspected
Why Work With Us
You will be part of a small team responsible for managing the network infrastructure underpinning digital systems in the local health community and wider One Devon area.
You will contribute towards the achievement of our goal of making a positive impact upon the lives of patients and staff, through the provision of a robust and functional digital infrastructure. You will be working within a supportive, innovative and modern environment where ideas are shared and valued.
For further details / informal visits contact: Name: Joel Joseph Job title: Network, Telephony & Switchboard Manager Email address: joel.joseph@nhs.net Telephone number: 01804653424
Email is preferred. #J-18808-Ljbffr