Global Service Desk Engineer (1st/2nd Line Support)
Location: London (Hybrid- 4 days onsite per week)
Salary: £40,000
Overview
An exciting opportunity has arisen for a Global Service Desk Analyst to join a growing international technology support function based in London. Supporting over 2,500 global users across Europe and the UK, this role will suit a proactive and customer-focused support professional with 1–3 years of Service Desk or IT Support experience.
You will join a collaborative and ambitious Service Desk team supporting a modern technology environment across both Windows and Mac platforms. This is an excellent opportunity for someone looking to develop their technical skills, gain exposure to global user support and progress their career within a business that actively encourages internal growth and movement across teams.
Key Responsibilities
* Provide 1st and 2nd line IT support to users across the UK and global offices
* Support approximately 2,500 users globally, with the majority based across Europe
* Troubleshoot hardware, software and user access issues across Windows and Mac environments
* Support Microsoft technologies and core business applications including SAP, Jira, Confluence and Microsoft Project
* Provide support for Adobe products including Adobe Firefly and Illustrator
* Support Mac devices using JAMF and assist with Samsung security-related queries
* Investigate and resolve technical issues independently wherever possible prior to escalation
* Deliver excellent customer service to users at all levels, including senior stakeholders and C-suite users
* Assist with onboarding, device setup and user administration activities
* Work closely with wider IT and infrastructure teams to ensure smooth service delivery
* Contribute to continuous improvement across the Service Desk function
Skills & Experience Required
* 1–3 years’ experience within an IT Support or Service Desk environment
* Experience supporting Microsoft environments and business applications
* Exposure to Windows and Mac operating systems
* Experience with tools such as SAP, Jira, Confluence and Microsoft Project would be beneficial
* Understanding of JAMF or Mac device management preferred
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service skills
* Ability to work in a fast-paced global support environment
* Positive and proactive approach with willingness to learn new technologies
* Korean language skills would be highly desirable
What’s on Offer
* Samsung employee discount scheme with 10–15% discount on products
* Performance related bonus paid twice yearly, based on agreed personal and team objectives (typically 50–100% of monthly salary)
* Private healthcare and dental cover after successful completion of probation
* Modern riverside office location in London
* Friendly and collaborative office environment with a young, social IT team
* “Thirsty Thursday” socials from 4pm with drinks and snacks provided
* Annual summer and Christmas parties
* Excellent opportunities for internal progression, learning and cross-team career development