Job Description Summary As GridOS Distribution Lead you will be a pivotal force in driving sustained customer success and growth within the post-sales project lifecycle. Your expertise will span training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy—all with a strong digital focus. Requiring high level of operational judgement, the expectation for this role in moderate autonomy. Job Description Roles and Responsibilities: Leadership and Mentorship Overseeing the Global GridOS Distribution cross functional distribution team, ensuring harmony across personalities and skillsets. Acts as a resource for colleagues with less experience. Provide high level support for all ERCIS GridOS Distribution projects with moderate risks and resource requirements. Provide support across the Globe for Series 6 to GridOS Distribution projects and help to ensure common delivery practices are being followed. Help to identify and develop toolsets to streamline delivery and moves toward GridOS functionality. Explain difficult or sensitive information and work to build consensus. Developing persuasion skills required to influence others on topics within field. Project Lifecycle Ownership: Contribute to the implementation of MES (Multi-Energy-Systems) solutions using our GridOS Software Suite. Own technical deliverables throughout the entire project lifecycle, ensuring projects stay on track in terms of budget, time, and customer expectations. Help to layout proper staffing to cover all GridOS portions of Series 6 deliveries Help to build out all training and tooling for Series 6 to GridOS Client Collaboration: Work closely with clients to understand their unique needs and develop tailored strategies through site assessments. Make standard recommendations on workflow, application, interface, reports, testing, and uploads to customers during the implementation process. Ensure go-live readiness and provide support, including post-live checkups, to guarantee customer satisfaction. Best Practice and Quality Assurance: Develop specialized knowledge in your discipline and serve as a best practice/quality resource. Work with your team to build out process for moving from S6 to GridOS Stay abreast of the latest technical developments in your area and contribute to strategy and policy development. Ensure delivery excellence within your area of responsibility. Market Awareness and Integration: Possess in-depth knowledge of best practices and understand how your area integrates with others. Have a working knowledge of the competition and the factors that differentiate them in the market. Decision-Making and Problem solving: Use best judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering. Take a new perspective on existing solutions and use technical experience and expertise for data analysis to support recommendations. Utilize multiple internal and limited external sources outside of your own function to arrive at decisions. Additional Leadership and Mentorship Ability to work across all GEV silos with a OneTeam mentality. Ability to grow and mentor all staff while understanding that not everyone learns and grows the same ways. Acts as a resource for colleagues with less experience. Explain difficult or sensitive information and work to build consensus. Develop persuasion skills required to influence others on topics within field. Required Qualifications: 4 year STEM degree 15 years of European Distribution experience in European market 10 years of People Management 10 years of Technical Delivery Strategy 5 years of Regional Leadership Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project delivery skills. Additional Information Relocation Assistance Provided: No