Overview
Are you an experienced account handler with a background in manufacturing? We\'re looking for a Customer Account Manager to join a busy commercial team supporting a growing portfolio of clients. This is a hands-on, customer-facing role where you\'ll take ownership of key accounts, ensuring smooth communication, accurate scheduling, and strong commercial performance. You\'ll be the voice of the customer internally, working closely with production, engineering, and quality teams to deliver outstanding service. This is a full-time, onsite role in a fast-paced manufacturing setting. If you\'re passionate about customer service and thrive in a production-led environment, we\'d love to hear from you.
Responsibilities
* Manage day-to-day communication with allocated customers
* Coordinate order planning from placement to shipment
* Handle purchase orders and liaise with internal teams for materials and production updates
* Organise and present Quarterly Business Reviews (QBRs)
* Monitor customer KPIs, slow-moving stock, and excess materials
* Support commercial negotiations and new project onboarding
* Collaborate with colleagues to share knowledge and improve processes
Qualifications
* Experience managing customer accounts in a manufacturing environment
* Strong communication and relationship-building skills
* Commercial awareness and confidence in negotiating with stakeholders
* Ability to manage multiple tasks and remain calm under pressure
* Familiarity with MRP systems and data accuracy
* Willingness to travel occasionally (UK and abroad)
* Full UK driving licence
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